Refunds and returns

 

The Customer has the right to withdraw from the purchase contract without paying any penalty and without giving any reason, within the next 14 days of receipt of the Products.

The right of withdrawal may apply only to the Product purchased in its entirety.

 

To exercise the right of withdrawal, the Customer must contact the Customer Care by e-mail to customercare@locker-room.it which will indicate the procedure to be followed and will send the Customer the appropriate form to fill out and the instructions for the shipment of the package.

 

All Products have a disposable seal. The Customer may not remove its seal from the Products purchased, which is an integral part of the product. The Company, in case of exercise of the right of withdrawal by the customer, has the right not to accept the return of Products that are devoid of their seal.

Before placing the Products in the original box, the Customer must ensure that the Products are complete with their packaging and accessories and that they are in the same condition in which they were received. If it is determined that the value of the Product has been reduced as a result of use other than to check fit and size, the Customer will be held liable for such reduction in value.

Whatever the payment method used by the Customer, the refund will be activated by the Company no later than 14 days from the day on which the Company has received the goods. The refund may be suspended until receipt of the goods.

After receipt of the products, the Company will make the necessary checks on their conformity to the conditions and terms expressed herein. In the event that the checks are concluded positively, the Company will send to the customer, via e-mail, its confirmation of acceptance of the products so returned.

The refund of the amount will be made using the same means of payment used by the Customer.

If the checks are not successful, the Company will notify the customer, via e-mail, the existence of a decrease in value of products returned, resulting from failure to comply with the conditions mentioned above. At the same time the Company will communicate the amount that will be deducted from the refund, without prejudice to the possibility, alternatively, for the Customer to re-obtain, at his own expense, the Products in the state in which they were returned.